Right Place for all your call center outsourcing needs

With 15+ call centers in 7 countries in 4 continents, we have the call center services to meet your needs. If you don't see the call center service you need, contact us and we can customize a call center service just for you.

Norbell Limited is a Canadian company founded in 1998 as a provider of Call Center and related telecommunications services. We offer a complete and innovative suite of Call Center products, services, technologies, management programs and computer/telephony integration. Our service portfolio delivers to customers worldwide a selection of call center packages with exceptional quality and service, at affordable and competitive prices. Norbell's in-depth understanding of the business and technology issues enable them to provide their customers with unique solutions to leverage existing corporate information databases and enhance the management of customer relationships.

Call Center Service Highlights

• Norbell owns and operates over 15+ carefully integrated call centers in 7 countries in 4 continents.
  See locations of our call centers.
• We customize every outsourced call center program to meet your business needs. 
• Our flexible network of integrated call centers gives us the unique ability to precisely match agents to volume.
• Our multi location call centers enable us to continually provide service, during natural or man-made disasters.
• Our professional agents handles more than 2 million calls in different languages and time zones for our clients ranging from Fortune 100 firms to small private practices.
• Our agents go through a rigorous training process before starting their career as call enter agent and are continuously monitored using a quality assurance checklist.
• Our each call center process has team of dedicated managers and in-house technicians to provide assistance 24/7/365.

Norbell's extensive experience in the Telecommunications and Network industry ensures that its solutions are the best.  Our success is achieved through telecommunications  expertise, consulting; program and project management; design, planning, engineering; implementation and commissioning.

Norbell’s management and engineering team are the key to their success. Each member of the team is well qualified and experienced in their area of responsibility.  The organization's structure and management are very effective and responsive to customers opportunities and deliverables. The organization structure allows proactive decision making and service customization.

Norbell’s global strategic alliances are key in the delivery of international business opportunities and projects. The alliances provide Norbell with the ability to provide end-to-end call center solutions with innovative products and technologies at very attractive prices.

Highlights of the Company

• Four groups of companies
• Operations in 4 continents
• 3000 plus employees in 7 countries
• Multidisciplinary network of professionals
• Multilingual Support
• Quality Standards
• Modular Corporate Structure for specialized service
• Professional Service
• Team of committed and experienced professionals in the Call Center industry

Value Added Services

• Web marketing and promotion service
• Lead and traffic generation service
• Call Center sales and support service
• Customer Relation Management Solution