With clients demanding for accessibility, self-service and availability; defining an affordable call center strategy could be difficult especially in this rapidly changing technology, business and client environments.

Norbell can assist you by providing you its Call Center business opportunity; a cost-effective contact center solution offering multi-channel services. This includes routing across all communication areas, self-service, co-browsing, outbound calling as well as providing agent training and coaching materials like recording and monitoring calls.

Norbell’s technological infrastructure and telecommunications backbone are created with redundancy and failover built throughout.

Multiple Carriers

Norbell provides long distance carrier services from different sources that includes your choice installed on our location. 

Some of the most challenging requirements in the industry are just easy challenges due to Norbell’s preparation and structure. Norbell gives a complete solution for third party outsourced contact center applications. 

We make arrangements daily unlike others who do it once a month or a year. This shows through Norbell’s CTI (Computer Telephony Integration), customized messaging, web-based reporting, remote access and monitoring, call handling, VOIP and predictive dialing.

OFFICE SWITCH

• OfficeSwitch Canada Inc. is a Canadian corporation specifically created to own and operate the SME, Hosted Call Center solutions business. OfficeSwitch is funded and owned by the Otscom Systems Integrators Inc.
• Currently 2500 Domestic & International Agents are using the OfficeSwitch Hosted solution.
• World-class data centers located in Canada, USA and UK, with 60,000 Sq. Ft of dedicated data center and call center in Hamilton.
• Extraordinary Customer Support, with dedicated 50 plus trained Agents.
• State of the art Network Command Centre [NOC].
• 24 X 7 – Network Monitoring, Maintenance, Support and Help Desk

OFFICE SWITCH IS UNIQUE

On-Demand:

• Constant right sized with easy agent or feature scalability - up or down
• Constant Best Fit – the right feature set and configuration
• Rapid deployment – with flexibility for changing business needs

Always-On:

• We never go down
• The OfficeSwitch Platform, and our 24 x 365 world-class customer service

Guaranteed:
We stand behind the entire platform’s performance with rigorous SLAs

End-To-End:
Complete managed service including all the integrated pieces and partner component