Our call handlingand offshore inbound telemarketing services for business-to-business(B2B) and business-to-consumer(B2C) campaigns help drive customer acquisition, increase customer retention, improve sales and rapidly expand our client's markets.
Technical Support
Norbell provides excellent technical support service to its clients. Outsource your technical support needs to Norbell and gain a team of well skilled and talented professionals. Our Support team is meticulously trained on your products, technology and method of operations, thus, our consultants become your tech support team and deliver personalized attention and customer care to your most demanding customers.
Norbell provides a wide spectrum of directory inquiry and directory enquiry services by means of the company's databases containing about 6 million units of the latest updated information. Everyday, some 100 operators at the Norbell Centre's Directory Inquiry Services answer a variety of queries like how to get to a place,phone number of a subscribe. Norbell provides many unique out-of-the-ordinary inquiry services.
An organization can generate the lead by using Direct Mail, Print Advertising, PR, Radio, TV, etc. On the other hand, when a Lead Qualification campaign is designed, you design a process that takes the leads generated (the raw leads) to the next levelin your sales process. For us the lead is qualified for our client when the lead represent an opportunity that meets your definition of a "`best client."
Norbell is equipped with the expertise, technology, and quality essential for customer care services and help desk services. Ourperfected customer relationship methodologies are suitable to all aspects of operations, people, and technology. At Norbell we offer services that can retain the best quality levels at all times. At every help desk we ensure essential information is obtained and distributed in an efficient manner.
Norbell fully supports organizations that are managing online travel reservation programs and operations through call centers. It provides specially customized support and services including after-hours and emergency travel reservation assistance. We value your business and therefore every request receives personal attention you expect. Our travel counselors provide your travelers with 24/7 best-of-the-class customer service.
If credit card charge backs are not handled in a timely and correct manner; it can jeopardize your merchant account status and decrease your 'customer come back' rate. We deal amicably while handling charge back resolutions.
We can tell at any moment what is the status of your inventory is and if any items are backordered. This can be done in real time or on a daily update basis
At Norbell we can tell the date the order is shipped, the method of shipment, and any applicable tracking numbers. This can also be done on a daily update basis. Customers can check on the status of their orders at any time.
Our call handlingand offshore inbound telemarketing services for business-to-business(B2B) and business-to-consumer(B2C) campaigns help drive customer acquisition, increase customer retention, improve sales and rapidly expand our client's markets.
