Customer Information Management is the practice of systematically collecting information about individual customers and making it available to staff within a company to better inform the decisions they make regarding interactions with that customer.

Norbell has developed a robust CIM software that enables your agents to provide accurate and timely information to your customers.

Features:

Agent Section Web based interface, Supports Multiple Locations Canada Timezones integrated Felxible calling criteria selection Calling Hours restriction Automatic lead assigning Ability to handle Callback/On-Hold requests Easy DNC Checking Scripts/Rebuttals/FAQ included Ability to add Refernce Contacts Ability to handle Inbound Calls
MIS Section Set Pre-Defined Calling Criteria to Agents Pending Sales Report User Management Inbound/Outbound Calling Reports Agentwise Calling Reports Attendance Report of the staffs Perfomance Report of Agents Lead Statistics
Quality Control Section Verify Sales Listen to the Call Recording and update Validations and Parameters Ability to change the status of Sale to On-Hold/Reject/Approved Automatic calculation of Verification Score
Administrator Section Inbound/Outbound Reports Agent Performance Reports for all Locations Manage Inbound/Outbound Disposition Codes Manage Products you want to sale Manage Scripts, Rebuttals and FAQs Leads Statistics