Quality monitoring is one of the most effective methods for improving the level of service you provide to your customers. Not only can it improve the customer experience, it can also improve overall call center performance, identify areas for training or process improvement opportunities while facilitating employee development.
Norbell quality service frees you and your staffs enabling you to focus on optimizing center performance. By providing selft developed and tested call quality analysis combined with hosted analytics, Norbell delivers service quality information on your call center, giving you the business intelligence you need to improve and maintain service quality.
Save time and resources for focus on critical center operations and service improvement activity.
Call center quality monitoring occurs reliably and on schedule with reports available online in real-time.
Norbell quality analysts and managers draw on their extensive experience in customer service analysis to provide new insights into your service quality.
With our hosted solution, there is no need to purchase special software or allocate server resources. There is no software to load or maintain.
Build your service-oriented culture agent by agent with specific, actionable recommendations for change.
Reports include both quantitative and qualitative information that gives you new understanding of your customers.
Utilizing the latest industry research and best practices, Norbell develops customized quality standards specific to your operations and customer base. Sage Analytics gives you the information you need to make informed decisions.