In a contact center operation, hiring skilled agents and employees is a must. CSR’s should be trained often for specific roles and responsibilities that reflect their expertise. To determine the distribution of contacts and maximize the effectiveness of the staffs, choose the appropriate training program and tools with workflow process support and skills based routing.
Once these CSRs have been hired and trained, motivating and retaining them is as important as keeping customers. They need keep up on support methods, products, and processes. Training materials should be kept up-to-date so that agents can satisfy customers in the best manner.
Advanced training, recognition, and competitive salaries are essential in retaining an effective, productive, call center workforce.
Norbell’s complete and comprehensive training program is ideal for start-up call center professionals, as well as, advance level programs for human resource career development. We provide training in our multimedia facilities located worldwide and customized in-house training services on customer locations.
Norbell is having the best training material and one of the finest call center trainers in the industry. Our training program is designed and developed by the industry experienced professionals and comprise hardware and software training.
Norbell is recognized and approved by many municipality and governments world wide. Our prestigious training institutes deliver high quality graduates in multiple languages.